Returns & Exchanges

Due to the unique, custom-made nature of HRH Collection pieces, all sales are final and we do not offer refunds. We strive for absolute perfection and will assist with exchanges or repairs for items that arrive with manufacturing defects.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery if there is an issue with your order, including your order number and clear photos of the item.

• 2.
  Awaiting Approval

  Our team will review your request to ensure it meets our quality standards and eligibility criteria for a repair or exchange.

• 3.
  Secure Packaging

  Once authorized, securely pack the item in its original HRH Collection packaging to ensure it is protected during transit back to our studio.

• 4.
  Shipping & Processing

  Ship the item using a tracked service; once received, we will process your exchange or repair and notify you via email when your piece is headed back to you.