Frequently Asked Questions

Everything you need to know about your HRH order.

What is the processing time for my order?

All pieces are handcrafted or curated with care. Please allow 5-7 business days for order processing before your items are shipped.

Do you offer international shipping?

Yes, HRH COLLECTION ships worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

What is your return policy?

Due to the exclusive nature of our collections, all sales are final. We do not accept returns or exchanges unless the item arrives damaged.

How should I care for my jewelry?

To maintain the finish of your pieces, avoid contact with water, perfumes, and lotions. Store them in a dry place when not in use.

Can I modify or cancel my order after it is placed?

Once an order is submitted, it enters our processing system immediately and cannot be modified or canceled. Please double-check your selection before purchasing.

How can I track my package?

Once your order has shipped, you will receive an email confirmation with a tracking number to monitor your delivery status.